You have been directed to this page for assistance and to help guide you to sign into SHU systems as quickly as possible. Please take a look at our trouble-shooting guide below. If this does not resolve your issue, please complete the form at the bottom of this page.
If you are trying to sign into your SHU email account, please make sure you are using your username@hallam.shu.ac.uk, e.g. C1234567@hallam.shu.ac.uk. Here's some more information about this.
1. Forgotten password / forgotten security questions
You can change your password at any time.
If you have forgotten the answers to your security questions, (needed to reset your password), please call or chat with a member of IT Help:
- Telephone: 0114 225 3333 (option 2).
- Chat with member of IT help.
2. Incorrect username or password
If you have entered either an incorrect username or password more than three times, your IT account will lock for security purposes. It will automatically unlock after 30 minutes.
If you cannot remember the correct password, please change it following the guidance in number 1 above.
Please note, your username and student number are not the same. Your username is alpha-numeric and for most users it is easily derived by replacing the first number in your student number with a letter, as follows:
- For all student numbers beginning with the number 2, replace this with the letter b to give a username in the format b3456789.
- Likewise, a student number beginning with the number 3 will have a username beginning with the letter c.
- For older student numbers beginning with the number 1, replace this with the letter a to give a username in the format a2345678. If you need access before your account automatically unlocks, please call or chat with a member of IT Help.
If you need access before your account automatically unlocks, please call or chat with a member of IT Help.
- Telephone: 0114 225 3333 (option 2).
- Chat with member of IT help.
3. Have you recently changed your password?
Check that you have updated your password on any devices that may store your password, eg SHU wifi or email access on a mobile phone. If you don't update your password on these devices, your user account may lock out.
4. Has your account been activated, and have you enroled online?
If you are a new student, you will receive an email a few weeks before the start of semester one inviting you to activate your IT account and, once that's done, enrol online.
This cannot be done prior to receiving the email as it contains details needed to activate your account.
Your IT access should be enabled around 24 hours after enroling.
5. Have you enroled or re-enroled in the last 24 hours?
Access to all IT services may take up to 24 hours after enrolment to become available. You must complete enrolment within 4 weeks of starting your course. Please sign in using your normal student username and password.
6. Has your course recently ended?
Graduates will lose IT access shortly after completing your course. You will retain access to My Student Record for two years, you can log into this with your normal student username and password.
If your course has ended and you have requested an extension but are unable to log on, please contact Hallam Help on 0114 225 2222.
7. Are you in debt to the University?
If you haven't paid your fees your IT account will be disabled and you will not be able to sign in. Please allow 2 working days (Monday - Friday) after completing your payment to Finance (Student Funding and Access Support) for your IT access to be reinstated.
8. Unable to log into My Student Record?
If you are a student and can access other services, eg email, Blackboard, etc, please reset your password. You should then regain access to My Student Record.
Please note, only current students can reset their password. This functionality is not available to graduates. If you are a graduate and unable to log into My Student Record, please call or chat with a member of IT Help:
- Telephone: 0114 225 3333 (option 2).
- Chat with member of IT help.
9. Unable to log into the Applicant Portal?
You should reset your password. You should then have access to the portal. Please note there may be a delay.
10. I'm a partner college student and can't sign in
If you are studying with a partner college, you will only have access to MyHallam / Blackboard. You will not have access to My Student Record.
If you are unable to sign into MyHallam please reset your password.